Frequently Asked Questions

Q: What does “Effective Volume” mean?

A: The optimal volume, a particular dehumidifier can effectively dehumidify

Q: Where are Ebac dehumidifiers made?

A: The United Kingdom

Q: What is the difference between a ‘HVAC dehumidifier’ and a ‘Cleaning and Restoration dehumidifier’?

A: There are two major differences, the HVAC models all have humidistats (ability to dial your dryness, and all the C&R models have wheels and handles but no humidistat.

Q: What is a desiccant dehumidifier?

A: A desiccant dehumidifier is a device that employs a desiccant material to produce a dehumidification affect. The process involves exposing the desiccant material to a high relative humidity air stream, allowing it to attract and retain some of the water vapor and then exposing the same desiccants to a lower relative humidity air stream which has the affect of drawing the retained moisture from the desiccant.

Q: What is the difference between a desiccant dehumidifier and a refrigerant dehumidifier?

A: See question 4 for desiccant operation; as far as refrigerant dehumidification is concerned a fan draws moist air through the cold evaporator coil, which cools the air below its dew point. Moisture forms on the evaporator coil and is collected in the condensate tray. The cooled air then passes through the hot condenser coil where it is reheated using the same energy removed during the cooling phase, plus the additional heat generated by the compressor. The air is, therefore, discharged from the dehumidifier at a slightly higher temperature with a lower absolute humidity than when it entered.

Q: How do I know which Ebac dehumidifier is right for me?

A: There are a wide range of dehumidifiers available, with models that vary according to capacity, your need, unit placement, and cost. Give us a call at 855-873-6800 to help you define your needs.

Q: Can I put an Ebac dehumidifier outside and have it ducted into my house?

A: Although many of our HVAC units are “duct Friendly”, none of our units are weatherized, so they can’t be placed outside.

Q: What is the difference between capacity at AHAM and capacity at saturation?

A: AHAM, or the Association of Home Appliance Manufacturers, defines typical humidity conditions as 80F/60% RH. While saturation is the amount of moisture at 100% RH.

Q: How long does an Ebac dehumidifier last?

A: Expect your unit to last up to 8 years, in many cases more.

Q: Are Ebac dehumidifiers Energy Star rated?

A: Ebac are currently working on a program to have a selection of products energy Star rated.

Q: What safety certifications (UL, ETL, CSA, etc) do Ebac products carry?

A: Some of our models carry the CSA certification.

Q: My Ebac dehumidifier isn’t working, what do I do?

A: Visit, open a new ticket under the Service and Support tab at the bottom of the page. Please include model and serial number of your unit, as well as contact information, and the issue you are experiencing and someone from our service dept will contact you.

Q: Why do I have to put a support ticket in? Why can’t I just talk to someone?

A: Our ticket support system is designed to provide you the most timely and efficient access to our service dept as well as streamline and focus the actions of the service dept. You do have the ability to speak with a technician, just complete a ticket and request to be contacted.

Q: Why is the date messed up on my paperwork ?

A: The accounting package we use is a UK based system therefore our dates are printed in the UK format(DD/MM/YYYY)

Q: What do the 1-9, 1-10, or graduated scale on the humidistat knob mean?

A: The humidistats used in Ebac's products have a effective operating span of 80% to 20% +/- 5%. The lowest number, widest portion of a graduated scale or turining the knob fully anticlockwise, equates to setting of 80%

Q: How do I set my humidistat for a specific relative humidity ie 50% ?

A: A 50% humidity setting can be achieved by setting the knob to approximately the mid position.

Q: What is the warranty for my Ebac refrigerant dehumidifier? Desiccant dehumidifier? Heater?

A: One year parts/labor, and three years for the sealed refrigeration system all against manufacturers defects.

Q: Where can I get replacement parts for my Ebac dehumidifier?

A: We carry the parts for your dehumidifier; give us a call at 855-873-6800, and we’ll get you the parts you need to keep your unit running as designed.

Q: Where can I get my Ebac product serviced?

A: Most often your unit can be serviced by a certified HVAC technician; you also have the option to send your unit back to us for servicing. Just enter a service ticket and discuss your options with our service dept.

Q: Why do Ebac products have to ship via LTL carrier?

A: We ship via LTL because our units have compressors and connections that will be damaged if shipped by any other means.

Q: What is Ebac’s return policy?

A: We have a 25% restocking fee, please contact the company you purchased your unit from to begin the process.