FAQS

Frequently asked questions about our products and services.

If you need further assistance, our friendly support team is always ready to help.

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What is EIPL’s return policy?
Why do EIPL products have to ship via LTL carrier?
Where can I get my EIPL product serviced?
Where can I get replacement parts for my EIPL dehumidifier?
What is the warranty for my EIPL refrigerant dehumidifier? Desiccant dehumidifier? Heater?
How do I set my humidistat for a specific relative humidity ie 50% ?
What do the 1-9, 1-10, or graduated scale on the humidistat knob mean?
Why is the date messed up on my paperwork ?
Why do I have to put a support ticket in? Why can’t I just talk to someone?
My Ebac dehumidifier isn’t working, what do I do?
What is a desiccant dehumidifier?
What safety certifications (UL, ETL, CSA, etc) do EIPL products carry?
Are EIPL dehumidifiers Energy Star rated?
How long does an EIPL dehumidifier last?
What is the difference between capacity at AHAM and capacity at saturation?
Can I put an EIPL dehumidifier outside and have it ducted into my house?
How do I know which EIPL dehumidifier is right for me?
What is the difference between a desiccant dehumidifier and a refrigerant dehumidifier?
What is the difference between a ‘HVAC dehumidifier’ and a ‘Cleaning and Restoration dehumidifier’?
Where are EIPL dehumidifiers made?
What does "Effective Volume" mean?

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